Dynamics 365 Sales is a customer relationship management solution, normally aimed at managing three basic areas: commercial management, marketing, and after-sales or customer service.
From the first contact with a potential customer to the relationship with an old account, CRM helps companies succeed in every aspect of customer service.
One of its main characteristics is that it manages to build more meaningful and lasting relationships, allows us to better understand their needs, identify new opportunities and solve problems with clients quickly and efficiently.